Signal · Supply Chain & Logistics

Contract award: HM Revenue & Customs - HMRC Customer Relationship Management (GBP 2,000,000,000)

UK Find a Tender Service OCDS API Authoritative source Published 15th October 2026 United Kingdom

Open original report find-tender.service.gov.uk

What the source reported

Source-reported

Contract award notice published on UK Find a Tender by HM Revenue & Customs. Procurement: HMRC Customer Relationship Management. Description: Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide a Software as a Service Customer Relationship Management Platform (SaaS CRM). The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party Category: services. Value: GBP 2,000,000,000 (stated award/contract value). Supplier(s): SALESFORCE UK LIMITED.

Publication: UK Find a Tender Service OCDS API · Government/Regulator
Published: 15th October 2026
Original report: find-tender.service.gov.uk

ProcIntel stores what the source published in its feed — a headline, a summary and a link. It does not store or reproduce the full article.

What ProcIntel recorded

ProcIntel-derived

Category: Supply Chain & Logistics
Geography: United Kingdom
Organisations: None identified
Collected: 15th October 2026 · 09:01

Initial assessment ProcIntel's automatic, provisional read of this individual Signal -- Initial Significance and Initial Confidence, computed deterministically before any Event extraction or human review.

A provisional, automatically computed reading of this individual Signal, before Event extraction or human review. Not a final rating.

Significance 3 · Material

Confidence 3 · Moderate

Initial Significance Material (42.0/100). Strongest contributor: Procurement Impact (27.0/30 points). Limiting factor: Impact-Scale Specificity (0.0/10 points). Initial Confidence Moderate (59.75/100, data sufficiency: Partial). Strongest contributor: Source Authority (40.0/40 points). Limiting factor: Corroboration (2.5/25 points).

Strongest contributor: Procurement Impact
Limiting factor: Impact-Scale Specificity

Possibly the same underlying story as Contract award: H M REVENUE & CUSTOMS - Optimizely Experimentation Platform Renewal (GBP 40,797,307) — flagged automatically, never merged automatically.

What the source reported

What ProcIntel recorded

Initial assessment ⓘMore about Initial Signal AssessmentProcIntel's automatic, provisional read of this individual Signal -- Initial Significance and Initial Confidence, computed deterministically before any Event extraction or human review.

Initial assessment ProcIntel's automatic, provisional read of this individual Signal -- Initial Significance and Initial Confidence, computed deterministically before any Event extraction or human review.