Signal · Regulation & Trade
Waiver of Penalties and Interest Arising from iTax Portal Downtime
What the source reported
Source-reported<p><img src="https://www.kra.go.ke/images/NEXTGEN/tax_waiver_september_2026.webp" /></p><p>Kenya Revenue Authority (KRA) wishes to inform taxpayers that, following the recent intermittent downtime of the iTax portal, which affected the normal functioning of return filing and payment services, the Authority will waive penalties and interest accrued as a result of the system downtime in the Month of September, 2026.</p> <p><br />The waiver will be effected in accordance with Section 89(5A) of the Tax Procedures Act, taking into account the period during which the affected iTax services were unavailable or intermittently inaccessible.<br />KRA will undertake the necessary system processes to ensure that penalties and interest attributable to the verified period of system downtime are waived.</p> <p><br />The Authority regrets the inconvenience caused and appreciates taxpayers for their patience and cooperation. KRA remains committed to facilitating compliance by providing reliable solutions.<br />For further information and support, please contact the Contact Centre at Tel:020 4 999 999, 0711 099 999, or Email: <a href="mailto:callcentre@kra.go.ke">callcentre@kra.go.ke</a></p> <p> </p> <p style="text-align: center;">Commissioner for Micro & Small Taxpayers</p>
- Publication
- KRA public notices · Government/Regulator
- Published
- 17th September 2026
- Original report
- kra.go.ke
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What ProcIntel recorded
ProcIntel-derived- Category
- Regulation & Trade
- Geography
- Kenya
- Organisations
- None identified
- Collected
- 3rd October 2026 · 17:01
Initial assessment ProcIntel's automatic, provisional read of this individual Signal -- Initial Significance and Initial Confidence, computed deterministically before any Event extraction or human review.
A provisional, automatically computed reading of this individual Signal, before Event extraction or human review. Not a final rating.
Initial Significance Moderate (26.0/100). Strongest contributor: Procurement Impact (21.0/30 points). Limiting factor: Geographic Breadth (0.0/10 points). Initial Confidence Low (39/100, data sufficiency: Insufficient). Strongest contributor: Source Authority (40.0/40 points). Limiting factor: Specificity (0.0/20 points). Capped at 39 (Low) -- insufficient structured evidence to support a higher Confidence reading, regardless of source authority.
- Strongest contributor
- Procurement Impact
- Limiting factor
- Geographic Breadth